Terms of service

Overview

Welcome to Ostro. Throughout the site, the terms “we”, “us” and “our” refer to Ostro. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform.

1. Access and Account Eligibility

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. All information provided must be accurate, current, and complete.

2. Products and Services

We make every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your device's display of any color will be accurate. We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction, and to discontinue any product at any time.

3. Orders and Billing

A submitted order is an offer to purchase and is only accepted once confirmed by Ostro. We reserve the right to refuse any order you place with us.

Personal Use: Products are for personal or household use only and may not be resold or exported.
Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases.

4. Pricing and Payment

Prices for our products are subject to change without notice. Published prices do not include taxes, shipping, or duties unless otherwise stated. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any transaction.

5. Shipping and Delivery

Shipping dates are estimates only and cannot be guaranteed. The risk of loss and title for items purchase pass to you upon our delivery to the carrier. We are not responsible for delays caused by carriers or customs.

6. Intellectual Property

The Service and its original content (text, graphics, logos, images) are the exclusive property of Ostro and its licensors. You may not reproduce, modify, or distribute any part of the Service without our prior written consent. "Ostro" and "Shopify" are protected trademarks.

7. Relationship with Shopify

Ostro is powered by Shopify. You acknowledge that any contract of sale is directly between you and Ostro. To the maximum extent permitted by law, Shopify is not responsible for any aspect of the sales or transactions, and you release Shopify from any claims or damages arising from your purchases.

8. User Feedback and Submissions

If you send us creative ideas or feedback, you grant us a perpetual, worldwide, royalty-free license to use, edit, and distribute that content in any medium. We are under no obligation to maintain feedback in confidence or pay compensation.

9. Prohibited Uses

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to infringe upon our or others' intellectual property; (c) to upload viruses or malicious code; (d) to crawl or scrape the site via automated means without authorization.

10. AI and Automated Agents

Any software "Agent" (autonomous or semi-autonomous software) accessing the Service must identify itself in the User-Agent string as Agent/[name] and must not attempt to circumvent CAPTCHAs or human-verification measures. We reserve the right to restrict or block any automated access.

11. Disclaimer of Warranties; Limitation of Liability

The Service and all products delivered to you are (except as expressly stated by us) provided 'as is' and 'as available' for your use. In no case shall Ostro, our directors, or Shopify be liable for any injury, loss, claim, or any direct, indirect, or consequential damages of any kind arising from your use of the Service.

12. Indemnification

You agree to indemnify and hold Ostro and Shopify harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or your violation of any law.

13. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where Ostro’s headquarters are located.