Shipping policy

Ostro delivers to customers in over 200 countries and regions across North America, South America, Europe, Asia, Africa, and Oceania. Our goal is to bring our products to a global audience.

Excluded Destinations

Currently, we are unable to ship to the following destinations: Aland Island, Ascension, Azores, Balearic Islands, Bouvet Island, Caroline Islands, China Mainland, Eritrea, Northern Mariana Islands, Somalia, Somaliland, Spanish Territories of North Africa, Yemen, Yugoslavia, Zaire.

Shipping Process & Order Tracking

We believe in transparency. Your order journey includes:

  1. Order Confirmation: An immediate email confirms your purchase.

  2. Payment Confirmation: A follow-up email once your transaction is successfully processed.

  3. Shipment & Tracking: Once dispatched, you will receive a final email containing your tracking number to monitor your package's progress.

Shipping Timelines

Your total delivery time consists of:

  • Processing Time (3–8 Business Days): Includes quality checks, item preparation, and secure packaging.

  • Transit Time: Estimated based on your selected method at checkout.

Note: These timelines are approximations. Actual delivery may be affected by customs processing, local regulations, or unforeseen carrier delays.

Shipping Costs & Methods

Shipping fees are calculated based on weight, destination, and method.

Flat-Rate Shipping Offers:

  • Orders of $49.00 or more: FREE Standard Shipping

  • Orders under $49.00: $5.99 (Standard Shipping)

  • UPS Overnight Shipping: $9.99

Available Methods:

  • Standard Shipping: Economical option via local postal networks. (15–20 business days post-dispatch).

Customs, Duties & Import Taxes

For international orders, your local customs office may assess import duties, taxes (VAT/GST), or brokerage fees.

  • Responsibility: These charges are the sole responsibility of the customer.

  • Declarations: We are legally required to declare accurate values. We cannot mark items as "gifts" or lower the value on customs forms.

Important Information

  • Dispatch Point: All orders are packed and shipped from our central distribution warehouse in Hong Kong to ensure consistent quality.

  • Risk of Loss: Once the item is transferred to the carrier, the title and risk of loss pass to the customer.

Have Questions? Contact our team at: gllhfk5967@hotmail.com