Refund policy

Overview

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same condition that you received it.

  • It must be unworn or unused, with all original tags attached.

  • It must be in its original packaging.

  • You must provide the receipt or proof of purchase.

Return Process

To initiate a return, please contact us at gllhfk5967@hotmail.com.

  1. Approval: If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.

  2. Important Note: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards.

If you have questions or concerns about a specific item, please reach out to us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must still meet the eligibility criteria (original condition, tags, and packaging).

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund.

  • Delayed Refunds: If more than 15 business days have passed since we approved your return and you haven't received it, please contact us at gllhfk5967@hotmail.com.